There must have been a previous installation or you would not have been offered a self install. All the wall sockets I can see are for BT. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. Browse Virgin Media Virgin Media Community. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. New Euro outlet. If an engineer is offered - accept that. But its still failing to get any connection (i think i. You can also check for a loose cable as not all properties have a socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 1. Hello Virgin Media, we moved into a new house. Account - Cable. self install. Mobile Your Account. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Explain what needs to be done and book an engineer visit. Gary71. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. on 01-02-2023 14:26. on 17-03-2023 15:45. I received a box to quick start with VM but there is no wall socket in my flat. Manage Your Account. Hi, Same problem here. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Could a VM engineer be boo. correctly to the Virgin Media wall socket, please follow these instructions to get set up. TV, FM and DAB combinations available. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). service status says landline and broadband working but TV has fault. I have taken a look on our side and it looks as though you have spoken with the team regarding this. 0 Kudos. Manage Your Account. Rob. For into also image of the. It probably goes into another room in the house. braunlac. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. 1 Mar 2016. . Phone. My VM Router is is my office adjacent to hall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Package arrive today and realized I don't have a VM wall socket to. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. Sometimes there is no wall box, just a trailing cable. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Hi, I ordered a self installation kit but of course I do not have a VM wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Even sitting in the room above the router, the WiFi was dreadful. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge. No, the ethernet cable is for a wired device if you have one. My Virgin Media App. Virgin Mobile. No wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. Provides a range of audio and video signal connections. Just joined. 3 minutes ago. 89K; 373; 537; Martin_N. • Check the connection is tightly connected, it will make a 'click' noise. by harpreetsingh21 •. QuickStart, set up and connections. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Options. Available with M50 broadband or faster. how do I get an engineer out to resolve?. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Stay safe online. The isolator has a terminator cap (marked below) fitted to the open end. on 27-01-2023 17:22. Browse Virgin Media Virgin Media Community. If an engineer is offered - accept that. Hi rt001 . If you’re using a splitter, make sure that’s firmly connected too. A Virgin Media wall socket is simply a point of entry into your home. However no idea of how long that might take. There’s even no BT wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Mark as New; Bookmark this message; Subscribe to this message. Explain what needs to be done and book an engineer visit. Can anyone advise? ThanksOptions. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. £12. However, I do not have any of the specified wall sockets available. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Any advise? Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. Networking and WiFi. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When I was going to self-install it, I didn't find any wall socket. All the wall sockets I can see are for BT. I've looked for an external box but cannot. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The cable could be hidden within, or behind, furniture. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. 388. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Wall socket. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Post a photo of the "wrong" socket please. No Virgin media wall socket. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Give virgin a call and arrange an engineer visit. The wall box may be branded with the logos of an old cable TV company (not VM). The UK isn’t the first country to make this move. We recently applied for a virgin package of tv, phone and broadband. Being connected to the internet is one of the most important modern essentials in 20. Booking an engineer is easy with Virgin Media. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Plug into the Virgin Media wall socket. I was told when purchasing the broadband package that fibre was available here. The kid arriving on Tuesday the 29. 168. Browse Virgin Media Virgin Media Community. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. The large Eurobell wall box is where you would connect. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Connect the Hub’s power cable with the blue tab. on 21-02-2023 17:48. New to the UK and just moved into our first home here. No photo attached. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Please help. You should see a cable going through the wall and if you trace this inside, you should get the cable. The other is marked TV, & this is used for TV & Broadband. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. D01 C9W8. 😁 I tried Virgin Customer Services with this but they werent able to answer. Virgin Media; My Virgin Media; Shop;. com Sometimes there is no wall box, just a trailing cable. Security matters. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. If your not a virgin media customer then nothing. Socket should be on the underside. Account - Mobile. Hello VLNeedham. Virgin Media Quickstart set up. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. nor can I find a external brown box. . Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Account - Cable. 03. 4 weeks ago. We have tried plugging it into the only box we found it would fit but no luck. Please support me in this regard. Re: No Wall Socket for Quickstart. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. just moved in, can see the brown cable coming in from outside but there's no VM. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. The phone number doesn't connect you. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. The wall box may be branded with the logos of an old cable TV company (not VM). I’ve tried calling but the people I’m connected to keep hanging up. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. 29-12-2022 20:58 - edited 29-12-2022 21:00. Tuning in Options. No photo attached. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. It is likely you will be waiting a few days. The RJ11 sockets will be redundant. @adelphiaUK wrote:. Some of the cables hanging out the wall were cut off after the house improvements. I have signed up as a new user for Virgin Fibre. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Account - Cable. 19K; 36; 98; Sofia_B. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. on 21-02-2023 17:48. -a. Options. 9. Options. Incidentally the phone socket is redundant if not in use and can be safely removed. Kath_F. 12-10-2022 18:51 - edited 12-10-2022 18:59. If you're still. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Live TV uses co-ax cables. We would like to show you a description here but the site won’t allow us. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. No Virgin Media Wall Socket on 13-04-2022 14:08. - 5156068. Try the automated service status number 0800 561 0061 to check for any faults in your area. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I ve got a green light flashing from our HUB. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 0 KudosTrouble shooter. But I have no Virgin Media Wall socket in my house. ago Sometimes you will get a random cable sticking out of a wall with no isolator. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. You can also add WiFi Max to our. Security matters. i opted for the self install, however on inspection we - 5180915. I will pop you a PM across now, please keep an eye. Options. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I will only be using one wall socket, so the other socket will have no connections. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Get the Hub ready by connecting the wires. Was told that an engineer would come out, look at the sockets and do the switchover. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. 97K; 1. Stay safe online. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. on 20-08-2022 22:47. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 04-02-2023 11:17. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Manage Your Account. 30-01-2023 13:36 - edited 30-01-2023 13:51. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. However, I do not have any of the specified wall sockets available. Booking an engineer is easy with Virgin Media. My Virgin Media App. We have a virgin media wall socket with an - 4353656 - 2. . Phone. Ashleigh_C. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. . I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Well I can't seem to find anything like that and the closest thing I can find is a. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. We're here to help. Getting Connected with Virgin Media is easy when you have a wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi. The wall box may be branded with the logos of an old cable TV company (not VM). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can only find the TV socket. to your Virgin Media socket. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Controlling your TV. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. ThanksRe: No virgin media wall socket. Telewest Cable Wall Sockets. Cihank617. Virgin Media; My Virgin Media; Shop;. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Browse. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Thank you for your post and welcome to the community. 2. My Virgin Media App. 24 Inc Vat. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Jack14102. Please help - 5208212. . Options. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Account - Mobile. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. May I know which one I can connect. Switched On Families. Occasionally only a very short stub of wire is left. Any help much appreciated, could a mod please help? 0 Kudos Reply. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Just joined Options. We would like to show you a description here but the site won’t allow us. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. See full list on itblogpros. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Can someone come and set it up? 0 Kudos Reply. Tudor. New Install Assistance. The internal wall boxes are mostly oblong. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. We would like to show you a description here but the site won’t allow us. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Welcome to Virgin Media’s help and support page. Also available from the likes of Screwfix, Homebase, Toolstation etc. My Virgin Media App. All forum topics; Previous topic; Next topic; 1 REPLY 1. Or if the other end of the white cable is in a more useful. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Can you help me please. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 388. Answered! Go to Answer. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". We would like to show you a description here but the site won’t allow us. A couple of past examples are in the images below. Hello Virgin Media, we moved into a new house. Router Plugin Port. I highly doubt my landlord will allow a virgin coax. 01-02-2023 10:59 - edited 01-02-2023 11:00. Push the red label end of the white cable, into the wall socket. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. #2. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. screw the master socket back to the wall. Manage Your Account. From there it is going into the white distribution amplifier. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. We have a virgin media wall socket with an ethernet port in the wall but no round cable. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. I can only find the TV socket. Hi, I just moved to a new house and got my virgin media kit today. Re: No VM wall socket / wall socket damage. Crazy! They must be made of money. The hub got delivered on time as promised. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. 18-02-2023 10:23 - edited 18-02-2023 10:33. Delivery 7 days a week. At least spell your title correctly jeezus . easy install. . It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. The cable could be hidden within, or behind, furniture. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. The pre-install team number is 0800 052 1734. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. But there are 2 wires leading which can be plugged in the hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 2. No virgin media wall socket; Options. If it is a loose cable only, you will need one of these to connect the Quickstart cable. No internet, unfortunately. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Virgin Media; My Virgin Media;. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. 4 weeks ago.